FAQ
Can I buy from the Canadian duty free store before crossing the border?
A: Yes, you can buy from the Canadian Duty Free Shop before crossing the border. In fact, it is the only way to purchase merchandise from the Canadian Duty Free Store. Your destination must be the United States.
What is the limit for alcohol and tobacco products purchased at the Canadian Duty Free Shop?
A: Please refer to the section: Customs information
Can I buy at the Canadian Duty Free Store without going to the United States?
A: No, in order to buy at the Canadian Duty Free Store, you must absolutely leave Canada.
Can I buy at the Canadian Duty Free Store when I return from my vacation in the United States?
A: No, since you must leave Canada after shopping at the Canadian Duty Free Store.
Are there tobacco products in the Canadian Duty Free Store?
A: Yes, tobacco products are available in store. According to US federal law, you must be 21 years of age or older to purchase Alcohol and Tobacco.
How do I retrieve my order made online?
A: Please come to our store with the confirmation of your online purchases and the license plate number of the vehicle you are travelling in.
Go to checkout #4 to pick up your online purchases and get your final invoice.
Can a traveler residing in the United States be reimbursed for taxes paid during his stay in Canada by the duty free store?
A: No, this refund program has ended since 2011.
Can I bring back purchases made at the Canadian Duty Free Shop when I return to Canada?
A: Yes, you can bring back purchases made at the Canadian Duty Free Shop when you return to Canada. The Canada Border Services Agency determines your eligibility for a personal exemption based on the length of your absence from Canada. For more information, see the Customs Information section.